Terms of Service

1. Acceptance of Terms

By scheduling a service appointment, approving an estimate (verbally, in writing, or by electronic communication), making a payment, or allowing Drywall Clinic or its associates to enter and perform work on your property, you ("Customer") unconditionally accept and agree to be bound by these Terms of Service ("Terms"). These Terms apply to all residential and commercial services provided by Drywall Clinic ("Company," "we," "us," or "our"). These Terms may be updated by Drywall Clinic at any time without prior notice. The version in effect at the time services are rendered governs the engagement.

2. Services & Scope of Work

Drywall Clinic provides professional drywall repair, restoration, and finishing services. All work is performed within the specific scope agreed upon in the written estimate or invoice. Work not included in an approved estimate is excluded and may result in additional charges if discovered or requested during project execution.

If additional damage or conditions not previously visible or known are discovered during the execution of work, Drywall Clinic will notify the Customer, provide a revised estimate for the expanded scope, and obtain approval before proceeding. The Customer may elect to discontinue the project at that point, in which case an invoice will be issued for all work completed, materials purchased, and expenses incurred to that date.

Drywall Clinic is a drywall specialist. We are not a plumbing, electrical, HVAC, mold remediation, or general contracting company. Work that falls outside the scope of drywall repair is expressly excluded from our services and liability.

3. Estimates & Pricing

All estimates are provided in good faith based on the information available at the time of assessment, including photographs submitted by the Customer or an in-person inspection by our technician. Estimates are not guaranteed fixed-price contracts unless explicitly stated in writing as such.

Minimum service charge: $175 for residential customers and $225 for commercial customers. These minimums may be higher depending on location, access requirements, or job complexity.

On-site inspection and diagnostic fee: $39 for residential customers. This fee is non-refundable once the appointment has been scheduled and confirmed. The fee is credited in full toward the approved repair if the Customer approves the estimate and authorizes the work.

All prices assume standard access, normal working conditions, and standard DFW residential or commercial construction. Unusual conditions, hazardous materials, limited access, or after-hours requirements may result in price adjustments.

Payment by credit card or similar electronic payment methods may incur a processing convenience fee. Payment by check or Zelle is accepted at no additional charge.

Customer is solely responsible for any applicable federal, state, or local taxes associated with services rendered.

4. Payment Terms

Payment is due in full on the same day that services are completed, unless a different arrangement has been agreed upon in writing in advance. Drywall Clinic reserves the right to require full or partial payment in advance for rental properties, properties where the responsible party is not present, commercial accounts without established credit, or any situation where the Company deems advance payment appropriate.

There are no refunds on services that have been rendered. The on-site diagnostic and inspection fee is non-refundable once the appointment has been scheduled, regardless of whether the Customer proceeds with the repair.

Late payments may be subject to interest charges and collection costs. Drywall Clinic reserves the right to pursue all available legal remedies for non-payment.

5. Cancellation & Rescheduling

Customers may cancel or reschedule a confirmed appointment without penalty up to 36 hours prior to the scheduled date and time of service.

Cancellations or reschedules made less than 36 hours before the confirmed appointment are subject to a cancellation and rescheduling fee. This fee may equal up to the full amount of the priced services for the scheduled appointment, at the sole discretion of Drywall Clinic, to compensate for lost scheduling capacity, technician time reserved, and operational costs incurred.

No-shows — defined as the Customer or an authorized representative not being present at the confirmed appointment time with no prior notice — are subject to a no-show charge equal to up to the full amount of the priced services. No further service will be scheduled until any outstanding no-show fee has been paid.

Drywall Clinic reserves the right to cancel or reschedule appointments due to technician availability, equipment failure, weather conditions, or other circumstances outside our reasonable control. In such cases, no cancellation fee will be charged to the Customer and we will reschedule at the earliest available time.

6. Warranty

Standard Warranty: Every completed repair performed by Drywall Clinic includes a one (1) year workmanship warranty from the date of job completion, at no additional charge. This warranty is issued in writing on a warranty card provided to the Customer upon completion of each job.

Extended Warranty: An optional three (3) year extended workmanship warranty is available for purchase at the time of booking. This extended warranty must be selected and paid for prior to the start of work and will be noted on the Customer's invoice and warranty card.

Warranty Coverage: Our warranty covers defects in workmanship — including compound failure, delamination, texture separation, and visible seam return — that are attributable to the work performed by Drywall Clinic. Warranty claims must be submitted to Drywall Clinic in writing within the applicable warranty period.

Warranty Exclusions: The warranty does not cover, and Drywall Clinic assumes no liability for:

• —Damage resulting from water intrusion, leaks, moisture, flooding, or plumbing failures after the completion of our work
• —Damage caused by structural movement, settling, or foundation issues
• —Normal aging, painting, or cosmetic wear over repaired surfaces
• —Work performed by the Customer or any third party on or adjacent to our completed repairs
• —Damage resulting from acts of God, extreme weather, or events outside our reasonable control
• —Repairs where the Customer did not follow pre-repair, during-repair, or post-repair instructions issued by Drywall Clinic, including but not limited to instructions regarding drying time, ventilation, fan use, or restrictions on using certain systems or areas of the property

Warranty Void: The warranty is immediately and permanently void if:

• —The Customer or any third party modifies, repairs, or attempts to repair any work performed by Drywall Clinic without our prior written consent
• —The Customer fails to follow our instructions at any stage of the repair process
• —The Customer fails to promptly notify Drywall Clinic of a warranty concern within the applicable warranty period
• —The damage is attributable to causes outside the scope of our original work

Warranty Transferability: Our warranty is fully transferable to a subsequent property owner in the event of a property sale. Transferability does not extend the duration of the warranty period.

This warranty is given in lieu of all other warranties, express, implied, or statutory, including the implied warranties of merchantability and fitness for a particular purpose.

7. Customer Responsibilities

In order for Drywall Clinic to perform its services safely, effectively, and to the highest standard, the Customer agrees to the following responsibilities:

(a) Full Disclosure. Customer shall disclose all known information regarding the damage, including the cause or suspected cause, prior repairs performed on or near the affected area, history of moisture or water intrusion, and any other known or suspected conditions that may affect our work or the safety of our technicians.

(b) Timely Communication of Damage. Customer shall notify Drywall Clinic of any new or recurring damage as soon as it is observed. For warranty claims or related damage, Customer must communicate the issue in writing within 365 days of the original job completion date, or within three (3) years if the extended warranty was purchased.

(c) Plumbing and Moisture Issues. Customer shall contact a licensed and qualified plumbing professional immediately upon observing any signs of moisture, water staining, or active leakage in or near a repaired area. Drywall Clinic is not a plumbing company and will not be liable for water damage, pipe failures, or moisture-related issues that arise or recur after our work is completed. Any repair performed by Drywall Clinic over an area with an unresolved moisture source is done at the Customer's risk and will void the warranty on the affected area.

(d) Safe and Full Access. Customer shall provide safe, clear, and complete access to the repair area on the agreed date and time, including sufficient space for our technician to deploy HEPA extraction equipment, protective coverings, tools, and materials. Customer shall allow our technician reasonable time to complete the work, which may include extended working hours within a single day as required.

(e) Removal of Valuables and Fragile Items. Customer shall remove or secure all fragile, valuable, irreplaceable, or sentimental items from the repair area and any adjacent areas before our technician arrives. While Drywall Clinic takes every precaution to protect the Customer's property, we assume no liability for items that were not removed from the work area prior to the commencement of work.

(f) Respiratory Conditions. Customer shall advise Drywall Clinic in advance if any person residing in or regularly occupying the property has a severe respiratory condition, pulmonary disease, or similar health vulnerability. While we use medical-grade HEPA extraction on every job, this disclosure allows us to take additional precautions as warranted.

(g) Pets. Customer shall restrain, secure, or confine all pets away from the repair area for the duration of our technician's presence on the property. Drywall Clinic is not liable for any injury to pets that enter the work area or come into contact with our equipment, tools, or materials.

(h) Children. Customer shall ensure that children and infants are kept away from the repair area at all times during the service. This is a safety requirement, not a guideline.

(i) Property and Neighborhood Risk Disclosure. Customer shall communicate in advance any known risks associated with access to the property or the surrounding area, including but not limited to: special permits or access requirements from the city or homeowners association, HOA rules regarding contractor parking or working hours, security requirements, neighborhood access restrictions, or any internal conditions of the property that could place our technician, equipment, or completed repair at risk.

(j) Presence at Appointment. Customer or an authorized adult representative shall be present at the property at the confirmed appointment time to provide access, participate in the pre-work scope walk, and approve the completed work during the customer walk-through. Failure to be present may result in no-show charges as described in Section 5.

(k) Same-Day Payment. Customer shall issue full payment for all services on the same day that the services are completed, as stated in Section 4.

(l) Post-Repair Instructions. Customer shall follow all pre-repair, during-repair, and post-repair instructions provided by Drywall Clinic. These instructions may include, but are not limited to: use of drying fans or ventilation equipment, restrictions on using certain systems (HVAC, plumbing) in the affected area, temperature and humidity management, minimum curing times before painting, and any other instructions necessary to ensure the proper completion and durability of our work. Failure to follow these instructions voids the warranty on the affected repair.

(m) Asbestos Disclosure. For properties built prior to 1981, Customer shall provide, in writing and prior to the commencement of any work, a signed statement regarding the absence or presence of asbestos-containing materials in or near the areas to be repaired. If the statement indicates no asbestos is present, Customer shall also describe in writing the method used to determine its absence. Drywall Clinic reserves the right to suspend work and remove personnel from any project where asbestos or other hazardous materials are discovered or suspected.

(n) Professional and Respectful Conduct. Customer agrees to communicate and interact with all Drywall Clinic associates, representatives, and partners in a respectful and professional manner at all times.

8. Hazardous Materials

Drywall Clinic is not responsible for the identification, detection, testing, abatement, encapsulation, or removal of asbestos, mold, lead paint, fungi, mildew, bacteria, or any other hazardous substance. If our technician encounters or suspects the presence of hazardous materials during the performance of any work, Drywall Clinic may immediately suspend work, remove personnel from the property, and require the Customer to obtain professional hazardous material remediation before work can resume. Any delay in project completion resulting from hazardous material discovery shall extend our performance timeline accordingly. The Customer shall bear all costs associated with hazardous material testing and remediation.

9. Limitation of Liability

DRYWALL CLINIC'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO ANY SERVICES PROVIDED UNDER THESE TERMS IS LIMITED IN ALL CIRCUMSTANCES TO THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICES FROM WHICH THE CLAIM ARISES.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE TEXAS LAW, DRYWALL CLINIC SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST REVENUES, LOSS OF USE, LOSS OF DATA, LOSS OF GOODWILL, OR ANY OTHER ECONOMIC LOSS, EVEN IF DRYWALL CLINIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Drywall Clinic is not liable for damage to items not removed from the work area by the Customer prior to the commencement of work, damage resulting from pre-existing conditions not disclosed by the Customer, or damage caused by the Customer's failure to follow our post-repair instructions.

10. Dispute Resolution

Customer expressly waives the right to resolution of disputes through judicial proceedings or court actions. Any dispute arising from or related to services provided by Drywall Clinic that cannot be resolved amicably between the parties shall be submitted to binding mediation conducted by an independent, certified mediator. The mediation shall take place in Tarrant County, Texas, and shall be governed by the laws of the State of Texas.

All claims arising from the performance or non-performance of our services must be reported to Drywall Clinic in writing as soon as the issue is identified, and no later than 365 days from the date of job completion. For Customers who have purchased the extended three (3) year warranty, claims related to warranty coverage must be submitted within three (3) years of the date of job completion. Customer waives all rights to any claim not brought within these timeframes.

11. Insurance

Drywall Clinic maintains comprehensive General Liability insurance coverage. At Customer's written request, Drywall Clinic will furnish a Certificate of Insurance completed by its insurance carrier.

12. Confidentiality

All estimates, proposals, invoices, reports, and other documentation provided by Drywall Clinic are proprietary and confidential. Customer shall not share, reproduce, or distribute Drywall Clinic's documentation with any third party, competing contractor, or other individual without prior written consent from Drywall Clinic.

13. Intellectual Property

Drywall Clinic retains full ownership of all intellectual property, methods, processes, protocols, and proprietary systems used in the delivery of its services. No license to Drywall Clinic's intellectual property is granted beyond what is necessary for the Customer to benefit from the services delivered.

14. Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.

15. Notices

All formal notices, warranty claims, and written communications required under these Terms shall be sent to:

Drywall Clinic Keller, TX 76248 Email: [email protected] Phone: 817-688-1238

Notices sent by confirmed email shall be deemed delivered on the date sent. Notices sent by first-class mail shall be deemed delivered three (3) business days after mailing.

16. Entire Agreement

These Terms of Service, together with any approved written estimate or invoice, constitute the entire agreement between Drywall Clinic and the Customer with respect to the services provided. These Terms supersede all prior or contemporaneous representations, discussions, or agreements, whether written or oral. Section headings are for convenience only and do not affect the interpretation of these Terms.

Questions About These Terms?

We are happy to clarify any aspect of these Terms before you schedule service. Call or email us anytime.